Redpoint NX1

Can I use a rear shock from a different manufacturer? +

You could switch to a shock from a different manufacturer but keep in mind that you will still need to match shock and stroke lengths. Also keep in mind that we have carefully selected both the shock and the specific shock tune. Switching to a shock that isn’t tuned appropriately could make for a worse ride.

Do you offer touch-up paint? +

No, we do not offer touch up paint. Hobby shops or automotive stores are excellent places to find paint. We suggest you test the paint on a scrap piece of metal before using it on your frame.

How do I set up my rear shock? +

Please follow our setup instructions

How do I take care of my suspension fork or rear shock? +

Please see the manufacturer’s website and follow their instructions for care and maintenance.

I crashed and dented (or cracked) my frame. Is it safe to ride?  +

Stop riding your frame immediately and take it to the nearest Salsa authorized dealer for inspection. A dented or cracked tube represents a structural weakening of the frame, and is a safety risk.

What is the warranty for this bike? +

View Warranty

What suspension fork can I use on this bike? +

The Split Pivot Horsethief frame is designed around and approved for use ONLY with suspension forks that have axle-to-crown lengths up to 550mm (typically 150 or 160mm of travel). Check the fork manufacturer's specifications to ensure the model and travel combination you intend to use is equal to or less than this length. Using a longer length fork will void the frame warranty and could result in frame failure.

How do I properly service/torque the pivots and bearings? +

Please refer to the Please refer to the Split Pivot 142/148 Service Kit instructions here

Salsa Cycles Limited Warranty

All Salsa products are warranted against manufacturing defects in materials and workmanship from the date of retail purchase of the product, subject to the limitations detailed below. Every Salsa frame, component, and apparel has a useful product life cycle. The length of that useful product life cycle will vary depending on the construction and the materials of the product, maintenance and care the product receives, and the amount and type of use the product is subjected to over its life. Your bike has an intended level of use as defined by the ASTM Riding Condition Classification Chart. Failure to adhere to the use cases identified in this chart will void your warranty. Save your dated receipt for proof of purchase.

NOTE: All warranty periods below apply to original owner only

Five-Year Warranty
Steel frames
Titanium frames
Carbon frames
Carbon front triangle of suspension frames

Three-Year Warranty
Aluminum frames
Aluminum front triangles of suspension frames
All Salsa forks
All Salsa components

Two-Year Warranty
Aluminum chainstays of suspension frames
Aluminum seatstays of suspension frames
Carbon seatstays of suspension frames
All other suspension frame parts (excludes hanger, pivot hardware, bearings)

One-Year Warranty
All apparel
All frame bags

Salsa Cycles does not guarantee the compatibility of original components with a warranty replacement frame. Salsa Cycles is not responsible for parts or labor required to remove and/or refit and re-adjust the product within the bicycle assembly, including wheel rebuilds.

Salsa Cycles cannot guarantee a color match to the original frame, component, or apparel in the event of a replacement.

This warranty applies to 2014 and newer model bicycles and covers only Salsa Cycles branded product. Any other original part or component shall be covered by the stated warranty of the original manufacturer. Any products not specifically included above are hereby excluded.

This warranty does not cover the following:

Damage due to improper assembly or follow-up maintenance or lack of skill, competence or experience of the user or assemble

Bicycles that were not assembled or serviced by an authorized Salsa Cycles dealer

Products that have been modified, neglected, used in competition, or for commercial purposes such as rental, courier, police, security, etc, misused or abused, involved in accidents or anything other than normal use

Installation of components, parts, or accessories not originally intended for use with or compatible with Salsa frames and components

Salsa Cycles bicycles, frames, components or softgoods purchased from an unauthorized dealer

Salsa Cycles bicycles, frames, components or softgoods purchased from third-party internet sites, including auction websites, and regional trading websites (examples: Amazon, eBay, and Craigslist) are not covered under this warranty, even if you have a receipt

Sandblasting, sanding, grinding, wire brushing, filing, welding, brazing, drilled holes, anodizing, refinishing, powder coating, or chrome plating the bicycle, frame, or component will void the warranty

Internal rust perforation on all steel frames

Wear, scratches, chips and cracks to paint, finish, or coating on all Salsa frames and components

Bent or broken derailleur hangers or Alternator plates

Labor required to remove and/or refit and re-adjust the product within the bicycle assembly, including wheel rebuilds

Damage to carbon fiber caused by any carbon assembly paste

Normal wear and tear

Legal Disclaimer
This limited warranty is expressly limited to the repair or replacement of a defective product, at the option of Salsa Cycles, and is the sole remedy of the warranty. This limited warranty applies only to the original purchaser of the Salsa Cycles product and is not transferable. This warranty applies only to Salsa Cycles products purchased through an authorized dealer or distributor. In no event shall Salsa Cycles be liable for any loss, inconvenience or damage, whether direct, incidental, consequential, or otherwise resulting from breach of any express or implied warranty or condition of merchantability, fitness for a particular purpose, or otherwise with respect to our products except as set forth herein. This warranty gives the consumer specific legal rights, and those rights and other rights may vary from place to place. This warranty does not affect your statutory rights.

TO THE EXTENT NOT PROHIBITED BY LAW, THESE WARRANTIES ARE EXCLUSIVE AND THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS INCLUDING WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

For 2013 and older model bicycles and products, please consult your Owner’s Manual, Salsa Cycles product instructions, or contact Salsa Cycles or your authorized Salsa dealer for the applicable warranty information.

WARRANTY REGISTRATION:
Proof of purchase is required before a warranty claim is processed. Salsa Cycles therefore strongly encourages warranty registration at salsacycles.com. Failure to register will not affect consumer rights under the limited warranty stated above, so long as the consumer can show in a reasonable manner proof of original ownership and the date the Salsa Cycles product was purchased.

If you have any questions contact support@salsacycles.com

SPLIT PIVOT SETUP GUIDE (PDF)
Split Pivot Service Kit Inst - 142/148 Frames (PDF)
Redpoint Framesheet (PDF)
ASTM Use Condition Chart (PDF) (PDF)
Bicycle Manual (PDF)