September 10, 2020
Dear Salsa Rider,
This is an update to our August 27th safety notice regarding select Salsa Cutthroat Carbon Deluxe V2 and Cutthroat Carbon V2 forks. At that time we asked you to contact your Salsa Authorized Retailer immediately to determine whether you have an affected fork and, if so, to stop riding your Cutthroat until further notice.
Starting September 14th, we will reach out to Authorized Retail Partners who have reported affected forks to start replacing forks in a limited fashion. This communication process will take ten business days. We are working toward a full resolution for all affected forks and will share progress updates as soon as possible. We greatly appreciate your patience and support.
The affected Salsa Cutthroat forks came on Cutthroat complete bikes, framesets and aftermarket forks, and delivered to retailers beginning in September 2019 to the present. See instructions for identifying an affected fork—plus other important information—below in our update from August 27th.
For questions, please contact Salsa Support at email@example.com or 877-774-6208.
August 28, 2020
Dear Salsa Rider,
We are issuing this safety notice for select Salsa Cutthroat Carbon Deluxe V2 and Cutthroat Carbon V2 forks that were equipped on Cutthroat complete bikes and delivered to retailers between September 2019 and the present.
We have received a few reports of these forks cracking and breaking, which can cause a crash and serious injury to the rider.
The affected Cutthroat Carbon Deluxe V2 and Cutthroat Carbon V2 Forks are identifiable by their serial number, which is visible when the fork is removed from the frame. Fork serial numbers with a middle portion containing either “CCAPG” or “CCCPG” are in the affected production range and subject to this safety notice. Forks with other serial numbers are not affected or included in this safety notice. Cutthroat forks that are not in the affected production range meet our production and testing standards and you may continue to ride them.
Rider safety is our greatest concern. Here’s what you should do to identify whether your fork is affected:
We are working to resolve this issue and get you back on your Cutthroat quickly and safely. We will keep you updated on our progress toward that goal in the next two weeks.
Additionally, we are working with the Consumer Products Safety Commission and Health Canada to conduct a formal voluntary recall, which will be announced in the near future.
We are truly sorry for this situation and thankful for your patience. We know you’d rather be riding your bike, and we will do our best to minimize your inconvenience.
For questions, please contact Salsa Support at firstname.lastname@example.org or 877-668-6223.
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