SAFETY NOTICE - CUTTHROAT V2 FORK

September 24, 2020

Dear Salsa Rider,

This is an update on our progress towards a resolution for select Salsa Cutthroat Carbon Deluxe V2 and Cutthroat Carbon V2 forks. Salsa is working with the U.S. Consumer Products Safety Commission to conduct a formal voluntary recall, which will be announced in the near future.

We are still discussing fork replacement options with our authorized retailers who have reported affected forks. If you have not yet done so, please contact an authorized Salsa retailer to have your fork inspected immediately. The affected forks are identifiable by their serial number, visible when the fork is removed. Serial numbers with a middle portion containing either “CCAPG” or “CCCPG” are in the affected production range and subject to this safety notice.

We can only replace forks that our retailers have reported as affected. At this time we have a limited number of replacement forks available, which will be given on a first-come, first-served basis as replacements for affected forks, so we encourage you to contact an authorized Salsa retailer as soon as possible.

Thank you for your patience with this situation. We will communicate our progress as soon as we have more information.

For questions, please contact Salsa Support at support@salsacycles.com or 877-774-6208.

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September 10, 2020

Dear Salsa Rider,

This is an update to our August 27th safety notice regarding select Salsa Cutthroat Carbon Deluxe V2 and Cutthroat Carbon V2 forks. At that time we asked you to contact your Salsa Authorized Retailer immediately to determine whether you have an affected fork and, if so, to stop riding your Cutthroat until further notice.

Starting September 14th, we will reach out to Authorized Retail Partners who have reported affected forks to start replacing forks in a limited fashion. This communication process will take ten business days. We are working toward a full resolution for all affected forks and will share progress updates as soon as possible. We greatly appreciate your patience and support.

The affected Salsa Cutthroat forks came on Cutthroat complete bikes, framesets and aftermarket forks, and delivered to retailers beginning in September 2019 to the present. See instructions for identifying an affected fork—plus other important information—below in our update from August 27th.

For questions, please contact Salsa Support at support@salsacycles.com or 877-774-6208.

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August 28, 2020

Dear Salsa Rider,

We are issuing this safety notice for select Salsa Cutthroat Carbon Deluxe V2 and Cutthroat Carbon V2 forks that were equipped on Cutthroat complete bikes and delivered to retailers between September 2019 and the present.

We have received a few reports of these forks cracking and breaking, which can cause a crash and serious injury to the rider.

The affected Cutthroat Carbon Deluxe V2 and Cutthroat Carbon V2 Forks are identifiable by their serial number, which is visible when the fork is removed from the frame. Fork serial numbers with a middle portion containing either “CCAPG” or “CCCPG” are in the affected production range and subject to this safety notice. Forks with other serial numbers are not affected or included in this safety notice. Cutthroat forks that are not in the affected production range meet our production and testing standards and you may continue to ride them.

Rider safety is our greatest concern. Here’s what you should do to identify whether your fork is affected:

• Please immediately contact your Salsa Authorized Retailer so they can inspect the serial number on your Salsa Cutthroat V2 fork.
• If you are not able to bring your bike or fork into a Salsa Authorized Retailer for inspection, please click here for instructions on how to identify your fork’s serial number.
• If you have an affected Cutthroat fork, please stop riding the bike until further notice from Salsa or your Salsa Authorized Retailer.

We are working to resolve this issue and get you back on your Cutthroat quickly and safely. We will keep you updated on our progress toward that goal in the next two weeks.

Additionally, we are working with the Consumer Products Safety Commission and Health Canada to conduct a formal voluntary recall, which will be announced in the near future.

We are truly sorry for this situation and thankful for your patience. We know you’d rather be riding your bike, and we will do our best to minimize your inconvenience.

For questions, please contact Salsa Support at support@salsacycles.com or 877-668-6223.