Warranty Claims

All Salsa products are warranted against manufacturing defects in materials and workmanship from the date of retail purchase of the product, subject to the limitations detailed below. Every Salsa frame, component, and apparel item has a useful product life cycle. The length of that useful product life cycle will vary depending on the construction and the materials of the product, maintenance and care the product receives, and the amount and type of use the product is subjected to over its life. Your bike has an intended level of use as defined by the ASTM Riding Condition Classification Chart. Failure to adhere to the relevant use cases will void your warranty. Save your dated purchase receipt for proof of purchase.

NOTE: All warranty periods below apply to original owner only

  • Five-Year Warranty:
    • Steel frames
    • Titanium frames
    • Carbon frames
    • Carbon front triangles of suspension frames
  • Three-Year Warranty:
    • Aluminum frames
    • Aluminum front triangles of suspension frames
    • All Salsa forks
    • All Salsa components
  • Two-Year Warranty:
    • Aluminium chainstays of suspension frames
    • Aluminum seatstays of suspension frames
    • Carbon seatstays of suspension frames
    • Carbon chainstays of suspension frames
    • All other suspension frame parts (excludes hangar, pivot hardware, bearings)
  • One-Year Warranty:
    • All apparel
    • All frame bags
  • Please reference our warranty policy for more questions.
  • If you purchased your Salsa product from your local bike shop or an online retailer, please first contact that business with your product defect or warranty request.
  • If you purchased your Salsa product directly from SalsaCycles.com, please follow the steps below to process your claim directly with Salsa.
  • If you believe your product to be defective and would like to submit a warranty claim, please follow these instructions:
    • Please collect the following:
      • Your original proof of purchase/order confirmation showing your order number and date of purchase.
      • A photo or video of the offending area/issue.
      • A photo or video showing the complete product.
  • Please submit these items, along with a detailed description of the issue, to our customer support team via email at support@salsacycles.com